At Dar Al Sharq Digital Store, we are committed to providing high-quality products and a reliable customer experience. This policy explains the conditions for refunds, returns, replacements, and cancellations for both digital and physical products.
By purchasing from our website, you agree to this policy.
1. Digital Products (Downloads)
All digital products (including downloadable books and files) are non-refundable and non-returnable once access has been granted.
Why
Digital products are delivered instantly and cannot be returned once accessed or downloaded.
Exceptions (Limited Cases Only)
A refund or replacement may be considered only if:
- The file is corrupted or cannot be opened
- The product is materially different from its description
- You did not receive access due to a verified technical issue
Requests must be submitted within 48 hours of purchase.
We will first attempt to resolve the issue (e.g., resend access or provide a corrected file). If the issue cannot be resolved, a refund may be issued.
2. Physical Products (Printed Books)
Physical products are delivered through our logistics partner Tawseel.
Returns & Exchanges Eligibility
You may request a return or exchange only if:
- The item was damaged during delivery
- You received an incorrect item
- The item has a clear manufacturing defect
Requests must be made within 3 days of delivery.
Return Conditions
To be eligible:
- The item must be unused
- The item must be in its original packaging
- Proof of purchase is required
- Clear photos of the issue must be provided
Non-Returnable Situations
Returns will not be accepted for:
- Change of mind
- Incorrect selection by the customer
- Minor printing or color variations
- Items that have been used, damaged, or altered after delivery
3. Refunds (Physical Products)
If your return is approved:
- The item may be collected via Tawseel or returned based on our instructions
- The item will be inspected upon receipt
- If approved, the refund will be issued to the original payment method
Processing time: 5–10 business days after approval
Shipping or delivery fees may be non-refundable unless the issue is due to our error.
4. Delivery Issues
If your order is:
- Delayed beyond the expected timeframe
- Lost during delivery
- Marked as delivered but not received
You must contact us within 3 days of the expected or marked delivery date.
We will coordinate with Tawseel to investigate and resolve the issue.
5. Order Cancellation
- Digital products: Orders cannot be canceled once payment is completed
- Physical products: Orders can only be canceled before shipment confirmation
Once the order has been shipped, cancellation is no longer possible.
6. Contact & Claims
To request a refund, return, or report an issue, contact us:
- Email: [email protected]
- Phone: +974 44557777
- Location: Doha, Qatar
Please include:
- Order number
- Full name
- Description of the issue
- Supporting images (if applicable)
Incomplete requests may delay processing.